This charter sets out your rights and what you can expect when you take part in any Community Action program or service. It also sets out your responsibilities and what you can do to help us provide the best programs and services.
A client service charter is about everyone being clear about how people should treat one another and how we can work together to achieve the best possible outcome for you.
Community Action is committed to providing the best possible programs and services, this includes respecting your right to:
You can help us provide the best service for you by:
REMEMBER…it is your right to make a complaint or to voice any concerns you may have with services received from Community Action – refer to our Complaints & Appeals Procedure